When should I order to ensure delivery before Christmas?

We recommend ordering by Friday, December 18th before 5 PM to ensure delivery by December 24th.

How long is the return policy for the recipient's Christmas gift?

We offer an extended return policy for Christmas gifts. Gifts purchased from Friday, November 20 can be returned or exchanged until Friday, January 15, 2027. Returns are easily created via our return portal - select “Returning a gift?” and follow the instructions.

Can I buy a gift card?

Yes. We sell digital gift cards . The gift card can be sent directly by email to the recipient or to yourself as the giver, it's entirely up to you. It can be used both on our webshop and in our physical store at Pilestræde 52, 1112 Copenhagen K.

Can I pick up my gift in your store?

Yes! You are welcome to place an order for pickup at our store on Pilestræde 52 in Copenhagen. We prepare pickups in the store right up until December 23 at 6:00 PM, and ensure it is ready for you.

What are your opening hours during Christmas?

Customer Service: Mon - Fri 9.00-16.00 Weekend Closed (Closed 24, 25, 26, 31 December and 1 January) Flagship Store: Mon - Fri 11.00-18.00 Saturday 10.00-16.00 Sunday Closed (Closed 24, 25, 26 December and 1 January)